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Opt-In Email Reminders

Receiving automatic opt-in reminders upon playbook availability.

Opt-in emails go to workspaces that can access a playbook but have not opted in yet. They are sent automatically when a new playbook is made available to workspaces,

A Hub Admin can remind workspaces that still need to opt in, either by sending a reminder on demand or by turning on an automatic schedule.

Manual reminder. From the playbook, a Hub Admin picks the pending workspaces (individually or in bulk) and sends a reminder immediately.

Automatic reminders. Turn on a repeating schedule and Flamel handles the reminders for you.

TriggerThe automatic cadence is enabled for the playbook.
FrequencyEvery day, every 3 days, every 7 days, every 14 days, or every 30 days.
When it startsThe first reminder is sent when the playbook activates, then it repeats on the chosen cadence.
Who gets itOnly workspaces in the audience that have not opted in yet, resolved fresh on every send.
ActionOpen the opt-in link and complete the opt-in.
Stops whenThe workspace opts in, the playbook is turned off, the opt-in window (the campaign start date) has passed, or no eligible workspaces remain.

One email per person

Someone responsible for several locations that all still need to opt in gets a single reminder that lists each of their workspaces, not one email per workspace.

Set Up Automatic Reminders

You can turn on the automatic schedule in two places: while creating the playbook, or at any time on a playbook that is already live.

While Creating a Playbook

Open Notification Preferences

In the create-playbook flow, go to Notification Preferences and expand Advanced options.

Turn On Automatic Opt-In Reminders

Toggle Automatic Opt-In Reminders on. The description confirms reminders go to Workspace Members or the workspace's configured contact, never Hub Admins.

Choose the Reminder Frequency

Pick how often reminders repeat: every day, every 3 days, every 7 days, every 14 days, or every 30 days.

Finish Creating the Playbook

Save the playbook. The first reminder is sent when the playbook activates, then it repeats on the cadence you chose.

On an Existing Playbook

Open the Schedule Reminder Dialog

From playbook management, open the Schedule Reminder dialog for the playbook.

Enable Automatic Reminders and Pick a Frequency

Turn on the recurring reminder and choose the frequency

Add a Custom Message or a One-Off Reminder (Optional)

Write a custom message to include in the reminder, or schedule a single one-off reminder for a specific date.

Save

Save the dialog. The playbook shows the next scheduled reminder so you always know when the next one goes out.