Troubleshooting

Fix the most common Flamel issues: login problems, expired connections, Facebook and Instagram posts failing, file size errors, and more.

Can't sign in? Fix password resets, 2FA problems, locked accounts, and browser errors.

A social account connection turned red. How to reconnect without losing data.

A Facebook post failed with (#100) does not resolve to a valid user ID. Reconnect and select the Page.

An Instagram post failed with (#10) does not have permission. Reconnect and select the account and its Page.

Images or videos rejected on upload. Check the size and format limits for each platform.

A leads-objective playbook fails to deploy with Meta error 100:1815089. Accept the terms on the Page, then re-run.

Still Stuck?

If these articles do not cover your issue:

Use the in-app help button (bottom right) to search or start a chat.
Email support@flamel.ai with your account email and a description of what happened.
For urgent issues, ask your Hub admin. They often have direct escalation access.